Course Content
Understanding Customers & Clients
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Why Exemplary Service Matters
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How Customers Find Us
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Handling Brochure Requests
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Responding to Email Enquiries
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The Homecare Approach – Phone Calls
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Why Alina Homecare is the Right Choice
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Conducting Effective Home Visits
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Following Up & Managing Closed Enquiries
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Key Takeaways – Your Exemplary Customer Service
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